PRIVACY POLICY

Your Privacy and How We Use Your Data

To provide you with a range of services and ensure a personalised online and shopping experience, we collect, use and store your personal information. This may be done through our website or other channels.

We understand that you place your trust in us and consider it our responsibility to protect your privacy. On this page, we explain what information we collect when you use our website, why we collect it and how we use it to improve your experience. This gives you a clear understanding of how we handle your personal information.

This Privacy Policy applies to the services provided by Lorsae. Please note that Lorsae is not responsible for the privacy policies of other websites or external resources. By using this website, you acknowledge and agree to this Privacy Policy.

Lorsae respects the privacy of all website users and ensures that the personal information you provide to us is treated confidentially.

Communication

If you send us an email or communicate with us in another way, we may retain that communication. In some cases, we may ask you to provide personal information relevant to the specific situation. This enables us to process your enquiries and respond appropriately.

The information is stored on our secure servers or those of a trusted third party. We will not combine this information with other personal information we have collected.

Purposes

We will not collect or use your information for purposes other than those described in this Privacy Policy, unless we have obtained your prior consent.

Cookies

We collect data for research purposes to gain a better understanding of our customers and to tailor our services accordingly. This website uses “cookies” to analyse how users interact with the site.

The information generated by the cookie about your use of the website may be transferred to our secure servers or those of a third party.

We use this information to analyse how you use the website, to compile reports on website activity and to provide other services relating to website activity and internet usage.

Purposes

We will not collect or use information for purposes other than those described in this Privacy Policy, unless we have obtained your prior consent.

Third Parties and Sharing of Information

We work with a third-party partner for the production and fulfilment of our products. We also use an external payment provider to process payments from our customers.

When you place an order, we use your personal information to process and fulfil your order. Where necessary to complete your order, we may also share your personal information with third parties.

This information will only be used to process your request or order and will not be shared for unrelated purposes. In some cases, information may also be shared internally. Our employees are required to respect the confidentiality of your personal information. Further information can be found in this Privacy Policy.

Orders

When you place an order, we ask you to provide certain information. We need information such as your name, delivery address and payment details to process your order.

If there are any issues with processing your order, we will use the contact details you have provided to get in touch with you.

Updating Your Information

If you have any questions about our Privacy Policy or would like to request access to, correction of or deletion of your personal information, please contact us at info@lorsae.nl or via our Contact page.

To prevent misuse of personal information, we may ask you to verify your identity in an appropriate manner.

Data Retention

The personal information described above will be retained for as long as necessary to process your orders, including any warranty-related matters.

Some information may be retained for longer periods where required by law. Legal obligations, such as the statutory seven-year retention period for certain financial and tax records, may apply and require us to retain certain information for a longer period.

Contact Form and Newsletter

You can contact us through a contact form on our online store. You may be asked to provide certain information so that we can respond to your enquiry. You can choose which information you provide.

The information you send to us will be retained for as long as necessary to provide a complete response and handle your enquiry.

We also offer a newsletter to keep interested customers informed about our products and/or services. Every newsletter includes an unsubscribe link.

Your email address will only be added to our newsletter mailing list with your explicit consent.

Changes

This Privacy Policy applies to the use and functionality of this website. Any updates or changes to the website may result in changes to this Privacy Policy.

We therefore recommend that you review this Privacy Policy regularly to stay informed of any changes.